Returns

PROCEDURE:

All products are handmade. If your order arrives damaged please contact us by email or by phone. If the product suddenly and unintentionally breaks, send it back to us with all of its components.

For any return, the customer must pay shipping fees.

Please add a note explaining the situation or the reason why you are shipping it back to us.

The Wild Rose Diaries will credit your return with a promotional code.

 

CONDITIONS:

We only refund merchandise that is in good condition, with a copy of your original invoice and mailed to the address listed below.

Merchandise must be returned in its original individual packaging.

You must put the order in a new and safe (to the product) envelope.

Please note that we only provide the promotional code once we receive the returned merchandise.

All exchanges must be done within 30 days; this begins once the customer has received the confirmation of shipment via e-mail.

ALL returns must be unworn.

ALL sale and/or discounted items are final.

If you ship back an item that is not eligible for return, you are responsible for the cost of shipping it back to you.

 

SHIPPING ADDRESS:

The Wild Rose Diaries

589 Club View Terrace

Walnut Creek, CA. 94598

 

For more info, please  contact me at rachel@thewildrosediaries.com.